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Roskomnadzor On Social

Violations of the MNP Law by Mobile Network Operators Down in 2015

September 17, 2015

Only 341 mobile number portability complaints have been received by Roscomnadzor since the start of 2015 – significantly fewer than in 2014, on a year-on-year basis. Fewer clients have been complaining this year than in 2014.

In January to September 2014, Roscomnadzor examined 688 complaints over mobile operators’ denials of mobile number portability requests, number transfer delays, text message service failures, failures of banking card cash transfers to cell phone accounts that have been ported, and operators’ refusal to provide services for free in compensation for failing to meet cell phone number transfer deadlines. 13 per cent of the complaints examined were found valid, and the telecom operators were subjected to administrative penalties for violating their license terms.

In 2015, telecom operators have been found responsible for violations stated in 5 per cent of the complaints.

The largest numbers of violations have been detected in the Volga, Urals, and Central Federal Districts.

Mobile number transfer requests get denied or transfers delayed mainly because the mobile number requested to be ported to a different mobile network were originally registered to persons other than the complainants.

The number of complaints submitted to Roscomnadzor is about half this year compared to 2014. This shows that the MNP procedure has become quite efficient.

By the start of September 2015, more than 1.8 million mobile phone numbers have been ported and some 2.6 million mobile number transfer requests have been submitted.



Time of the publication: 17.09.2015 14:19
Last modified: 17.09.2015 14:20